By: Christine Comaford - Available at AmazonI wish I could remember where I heard about this book. It tackles common problem areas that organizations face when they become complacent or lose direction. I really like her chapters on accountability and "meta programs". Effective communication is more about the audience than the communicator. It's hard to say things in a way other's want to hear it, and she has some concrete ideas becoming better at this. I hope I follow up on her advice.